We are one of the largest employers in Papua New Guinea with a long history that dates back to 1919.
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Our operations are spread over various industries, including Plantations, Shipping, Logistics, Real Estate, Merchandising, Automotive and IT Business Technology.
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WE ARE HIRING
Job Title: Sales & Reservations Coordinator
Company Name: Budget Rent a Car
Department: Sales & Operations
Location: Port Moresby
Reports to: POM Branch Manager
General Purpose
Reporting to the POM Branch Manager, The Sales & Reservations Coordinator is in charge of overseeing the reservations team by delegating, tasking and ensuring all daily incoming requests for rentals are being attended to through, phone calls, emails, walk in customers, the incumbent is also responsible for allocating of vehicles, and managing monthly revenue expectations of the business.
Key Tasks and Responsibilities
• Oversee and delegate tasks of the daily operations of the reservations team, customer service, and ensure the continued growth and profitability while being responsible for the daily organization and overseeing of the reservations team
• Implement plans and strategies to maximize rental utilization and revenue per vehicle.
• Lead, train, and motivate the reservations team and support staff to achieve operational targets and maintain high customer service standards.
• Conduct regular performance reviews and develop performance improvement plans.
• Foster a collaborative team environment that encourages efficiency and excellence.
• Enhance customer satisfaction by ensuring that excellent service standards are maintained, and customer issues are promptly resolved.
• Develop and implement customer retention strategies working along with the Sales & Marketing Officer
• Regularly review customer feedback to improve services and address areas of concern.
Education and Training
• Grade 12 certificate or higher
• Certificate or Diploma in Business Accounting
Knowledge and Experience
• Basic administration and accounts maintenance skills with two years working experience
• Basic accounting knowledge
• Computer literate – Microsoft Outlook/Excel and Word
• Customer Service oriented
Core Competencies
• Effective communications skills through emails, telephone and also with colleagues
• Must be a fast learner and ability to complete task on time
• Must be able to plan and organize work daily responsibilities
• Must be able to take on task assigned and be able to work under pressure
• Be of sober habits and a be a good team player
Working Conditions
• The Office Assistant is required to work flexibly according to the operations of the business with a standard of 84 hours per fortnight.
• Overtime will be paid depending on the nature of the job carried out and should be approved by the POM Branch Manager or the General Manager prior to doing additional hours at work.
Please send all your applications to HR MANAGER, WR Carpenters
P.O. BOX 1259, Boroko, NCD
EMAIL: recruitment@wrcpng.com
Or, HAND DELIVER TO BOROKO MOTORS OFFICE CAMERON ROAD GORDONS
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Applications closes at 12pm, 7th December 2024